The Situation – Because of the recession, companies have become more vigilant about their operating expenses. IT budgets in particular are under the microscope, and software maintenance and support expenses are in center view.
It’s unfortunate that it took a global recession to get companies to take a closer look at the expense of their software deployments. Better now than later (or never), but the thought of so much money wasted (under-utilized) is disturbing. No complaints from the software vendors, of course, but after actually analyzing their software expenses, many software buyers are feeling embarassed and even angry.
There comes a point, however, at which tolerance of an industry norm is no longer acceptable. In the case of the software industry, I think we have reached that point, and it has taken the form of abusive, if not unconscionable, pricing for maintenance and support.
What You Can Do – Good news, bad news. The good news is that there are many things you can do–many approaches you can take–to reduce your ongoing software maintenance and support expenses. The bad news is that I can’t list them all here in this single post, at least not with sufficient detail to help you in a meaningful way. So, look for follow-up posts in which I will go through various techniques, one by one, with some real-world experience and examples thrown in. I can help you pop the maintenance and support bubble and start saving some real cash.